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Our delivery services operate with a 2 pm cut-off time. Any orders made before 2 pm will be dispatched the same day, while those placed after 2 pm will be dispatched the following working day. If you order after 2 pm on Friday, your items will be dispatched on Monday.

During checkout, you can select between two delivery options. Opt for our Standard delivery service for your order to arrive within 2 to 3 working days. Alternatively, choose our Next Day delivery service to receive your order on the next working day, provided you place your order before the 2 pm cut-off time.

If you're ordering our larger refrigeration appliances, you will be offered a standard 2-man delivery service. Your order will arrive within 5 to 7 working days.

It's worth noting that all items, excluding spares and consumables, come with Free Standard Delivery.

Yes. Should you identify an error right after placing your order, feel free to reach out to our customer service team. We will gladly correct the address for you, provided the order hasn't been processed or dispatched.

If you miss the initial delivery attempt, our courier service will make a second attempt on the following working day and will try again up to 3 times before the item is returned to our warehouse. If this happens, kindly reach out to our customer service team, and we will assist you in resolving this.

Our delivery services only provide a doorstep delivery, so are unable to deliver to a room of choice.

If your order hasn't arrived by the anticipated delivery date and you haven't received any notification indicating a delivery attempt, kindly reach out to our customer service team. We will trace your order and ensure we get it to you as soon as possible.

If you notice any damage or faults with your item, please reach out to our customer service team for guidance on the most appropriate course of action. It could be a troubleshooting matter or a result of transit damage. Alternatively, if you're certain about returning your item, please refer to our returns page for details on the process.

Yes. If you happen to spot an error right after placing your order, feel free to reach out to our customer service team. We'll assist you in cancelling the order promptly, provided it hasn't been processed or dispatched yet. In case the order has already been dispatched, don't worry. Simply wait for the item to arrive, and then head over to our returns page for guidance on how to return it.

You will receive an email containing your order details shortly after placing your order. If you haven't received it within 24 hours, feel free to reach out to our customer service team for confirmation that your order has been successfully placed.

Yes. You can select an address manually at checkout. As long as your billing address matches the address linked to your bank account, there won’t be any issues.

All our products come with a 2 year warranty that you can register online. Simply go to our Register Your Warranty page and complete the form.

If you're not entirely happy with your order, we're here to help. You have a 30-calendar day window from the date of receipt to return your item, ensuring it remains in its original condition and packaging.

There are two available options for the return process:

Collect+ Label

You will receive your Collect+ label within your package. Collect+ has parcel drop points at over 7000 local stores, open until late, 7 days a week.

Fill in the returns section on your delivery note and enclose it in your parcel.

Write your order number on the Collect+ returns label. Peel it off and stick it on your parcel so it covers the barcode of the original label.

Drop your parcel off at any one of 7000 local stores offering the Collect+ service. You can keep your returns receipt or scan this label using the Collect+ app so that you can track your parcel online.

Yodel

If you wish to have your item collected from your home, please repackage and secure your item with care, then contact our customer service team and inform them of a convenient collection date. A collection driver will arrive on the agreed date. Please provide the driver with your package and they will affix a prepaid return label to it and return the item to us.

Please ensure returns are kept in the best possible condition and handle the item with care. While we trust you'll be satisfied with your order, if you happen to change your mind, returning the product in its original packaging makes the process much easier. Kindly inform us within 30 days of purchase if you intend to return your item.

Once we’ve received your item, we will inspect it and notify you that we have received your returned item. We will initiate a refund to your original method of payment and you will receive it within a certain amount of days depending on your card issuers policies.

Yes. If you happen to spot an error right after placing your order, feel free to reach out to our customer service team. We'll assist you in cancelling the order promptly, provided it hasn't been processed or dispatched yet. In case the order has already been dispatched, don't worry. Simply wait for the item to arrive, and then head over to our returns page for guidance on how to return it.

If you have any trouble signing into your account please contact our customer service team who will assist you.

If you’ve attempted to log in but you’re seeing an error message saying you’re entering the wrong password, or you’ve simply forgotten which one is linked to your account, simply click ‘Forgot your password?’ and enter the email address you’ve used for your account and you will receive an email with instructions on how to reset your password.