Since 2002, Igenix has evolved into a trusted household brand and we’re proud to offer a diverse range of quality home appliances. To give our customers extra peace of mind, we offer a free 2-year warranty with registration of your product.
It covers products against any electrical or mechanical defects. Which means that in the unlikely event your product develops a fault or problem, we’ll happily repair or replace the item free of charge.
Keep reading for answers to frequently asked questions about Igenix’s product warranty.
How do I register my extended warranty?
All Igenix products include a 12-month warranty as standard which can be extended to 2-years, free of charge, when registered online.
Simply go to our ‘Register Your Warranty’ website page and complete the form. To qualify for the full two years, make sure you register within 30 days of your purchase.
What is covered under Igenix’s warranty?
Your warranty will cover mechanical or electrical defects with your product.
To be eligible, your product should be used in accordance with the user manual and for domestic household purposes.
What isn’t covered by the Igenix warranty?
There are a few situations where your products won’t be covered. For example, if your product is being used within commercial premises.
It doesn’t cover accidental damage, misuse, neglect, tampering and incorrect adjustments or installations. In addition, if you have resold the product, removed or invalidated the serial number or performed unauthorised repairs or alterations.
Accessories or consumable parts like shelving, dials, filters, belts and trays won’t be replaced under warranty.
What should I do if my product breaks down?
First, you should refer to the troubleshooting guide in your user manual. If that doesn’t help, make sure you check the essentials, such as plugs, fuses and the electricity supply.
How do I contact the Igenix Customer Service team?
You can contact our Customer Service team on the ‘Contact Us’ page of the website. Before you reach out, make sure you have the following information ready:
- Product Code (beginning with 'IG' or 'DF')
- PO number from the rating label on the product
- Details about the issue
- Your proof of purchase
What happens during the claims process?
The first thing we’ll do if you need to use your warranty, is ask for proof of purchase. For example, this could be a receipt or invoice. It’ll confirm you bought the product and shows us when you bought it.
We’ll let you know after we’ve assessed the fault on whether we'll repair or replace the product. When Igenix replaces a faulty product under warranty, the new item doesn’t receive a new extended period. Instead, the replacement item continues from the purchase date of the original product.
Does the claims process involve any costs?
You may have to cover the costs of the inspection if it turns out there’s nothing wrong with your product. Additionally, if your warranty has expired, you might have to pay for repairs, parts and shipping costs.
If there’s a genuine fault and your product is within its warranty period, you won’t have to cover any costs when the product is repaired or replaced.
About Igenix
At Igenix, we supply households with a wide range of high-quality appliances, ranging from heating, cooling, and air conditioning to kitchen appliances and floorcare.
Our user-friendly designs prioritise simplicity and functionality and are tested to the highest standards for proven reliability.
Thanks for choosing Igenix!
